Customer Service

We're proud of the positive reputation we've earned through the excellent service provided by our customer service representatives. One of our core values is to partner with our customer and provide world-class customer service. From the caliber of our people to the quality of our products and services, we're fully committed to customer satisfaction. The deal is not final when the product is shipped; after-sale follow-up is a vital component of our customer service.


Email our Sales team. (
Email Human Resources. (


In the United States and Canada:

Sales and Service phone hours are 8:00 am - 5:30 pm EST, Monday-Friday, excluding major US holidays.

From other locations:
Please email


In the United States and Canada:
Our fax lines are open 24 hours a day, 7 days a week.


Please note we do not have a retail location and cannot service walk-in purchases or customer pick-up at our Knoxville location unless scheduled with a customer LTL Carrier.

Mailing Address:
Bailey International, LLC
2527 Westcott Blvd.
Knoxville TN 37931-3112 USA

¹ Exceptions may apply for items stating "Ships within 24 Hours" depending on holidays, time and day of the week, weather, and other factors. View our Shipping info page for details.